About Us

A. Payments are acceptable by switch (Maestro), credit card, personal cheque, cash, or direct debit. Payment is appreciated at the end of each visit (before leaving) for the care provided that day. If you are unsure whether there is a charge, please ask at reception before going into the surgery.

Usually, a written estimate can be produced within moments for a series of visits, including invoices and receipts for any payments made. Payment by invoice can be arranged with your dentist's prior consent, once you are an established, creditworthy patient of the practice. Payment of such invoices is due within 10 days.

A. Generally, during working hours, emergency patients will be seen by a dentist the same day. Provision is made in the appointment books for emergency appointments daily. The Old Court House Dental Practice receptionist will need to know: what is the severity of the pain? Does it respond to pain killers? Is there any bleeding, swelling, sharp-edge cutting of the tongue/cheek, or a missing front tooth?

The out-of-hour emergency service is open to registered patients of the practice, their family, or a visiting relative or close friend. Anyone phoning the service will be offered advice. The dentist reserves the right to request that treatment is provided during normal working hours.

A. To keep our prices to a reasonable level, it is necessary for the fixed running cost of the practice to be met. This requires the dental surgeons and their surgeries to run to maximum efficiency. For these reasons, we have a non-attendance policy as well as a short-notice cancellations policy in place. This is for patients who fail to attend, or cancel their appointment with the dentist without giving 24 hours' notice.

We now request patients give 48 hours' notice to change a dental hygienist appointment, to allow us time to offer the appointment to another patient. We view hygienist work as very important in the prevention of dental disease. As with both our dentists and hygienists, all efforts will be made to fill the appointment time with another patient so the cancellation fee can be waived. This cannot, however, be guaranteed or relied on.

We therefore reserve the right to charge £40 for every 15 minutes of unfilled appointment time. All charges will be made on instruction from and at the discretion of your dentist.